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  • 01782 433204
  • info@savana.org.uk
  • Mon - Fri: 9:00 - 5:00
  • Unit C Metro Business Park, Clough Street, Hanley, Stoke-on-Trent, ST1 4AF
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***Important notice (COVID-19)*** We have begun to re-introduce some face to face sessions for our clients, alongside telephone sessions. After an extensive lockdown period, we have taken all reasonable steps to ensure that our premises adhere to the government’s guidance on managing the risk of COVID-19. The safety and well-being of our clients, counsellors and staff is our top priority and we are doing all we can to continue providing our services to all.

 

Please be aware you can still contact the service on 01782 433204 / 433205 if you require any support. As always, we will do our upmost to support all our clients, counsellor’s and staff at this time. For more information and guidance on our procedures for attending your face to face sessions, click here.

  • 01782 433204
  • info@savana.org.uk
  • Mon - Fri: 9:00 - 5:00
Facebook-f
Twitter
Instagram
Youtube

Counselling

Savana offers clients weekly 50 minute, one to one sessions with a qualified counsellor.

It is not the same as going to a doctor or other experts. Your counsellor will not tell you what is ‘wrong’ with you, tell you what to do, interpret, direct, or act on your behalf. They will work with whatever you wish to bring.

You and your counsellor will review the work you have done together regularly to help identify whether counselling is achieving what you want it to achieve.

Call us on 01782 433204 to discuss your options and how Savana can help you. ​

Appointments

Appointments are usually held at Savana. We can also arrange appointments at other venues, including schools, where appropriate.Availability is between the following times:

Monday                9am – 8pm
Tuesday               9am – 8pm
Wednesday           9am – 8pm
Thursday              9am – 8pm
Friday                  9am – 5pm
Saturday              9am – 2.30pm
Sunday                 Closed

Frequently Asked Questions

We have male and female counsellors and ISVAs.
If you feel that you cannot work with your counsellor or ISVA, tell us. We will try to provide you with a replacement.
We also have a female only space for those who feel that they need it.
No – there is no charge for our services.
As Savana is a charity, donations are always welcome but counselling and ISVA appointments are free.
You can have someone refer you on your behalf (with your permission) and you can bring someone with you to your first appointment if you wish.
Savana works with people aged 4 years and above.
Whatever your gender, age, ability, race, sexuality, class, HIV status, nationality or religion and wether your expeirence was recent or in the past you are eligible for our services.
If you don’t know or are unsure if something has happened to you, just ask!

Stay in Touch

Enter your e-mail below if you would like to keep up to date with Savana

Privacy policy
Privacy policy

Who we are

Our website address is: http://www.savana.org.uk.

What personal data we collect and why we collect it

Comments

In compliance with UK and European Protection Regulations, this privacy policy explains what personal data we collect and how we deal with it. This policy was updated on the 25th May 2018 to ensure that we are adhering  to the new General Data Protection Regulation (GDPR).

Savana Inc. Ltd takes the protection of your privacy very seriously. We will only use your personal data to deliver the services you have requested from us, and to meet our legal responsibilities.

We collect information from you when you complete a referral form on our website, this includes your name, date of birth, post code and contact number we also ask for your consent to contact you.

This information is directed to info@savana.org.uk where the referral is handled by the services team.  Any employees  with access to your information  have a duty of confidentiality under their contract and in accordance with the ethical standards of The British Association of Counselling and Psychotherapy (BACP).

No information is retained on the website.

Media

We do not allow media to be uploaded onto our website.

We do have a Twitter feed which is linked to Savana, for the purpose of up-to date news around sexual and domestic violence.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

See WordPress Privacy Policy (https://en-gb.wordpress.org/about/privacy/)

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use statistical  information which  is taken from webpage visits  http://savana.org.uk/plesk-stat/webstat/ which links to a secure server. The information we use is:

“Unique visitors” is visits per New user

“Number of visits” includes when the same person (or IP) come back to the website

“pages” are total pages viewed by anyone (returning or not)

“Hits” include refreshed pages (within the same visit)

As a Charity we use this statistical information to provide our funders with information about our website use.

Who we share your data with

“At Savana, we are committed to maintaining trust and confidence with all our visitors to our website. We  want you to know that Savana do not sell, rent, trade or swap ant personal information with any other companies or businesses”.

How long we retain your data

We do not retain personal information on the website

What rights you have over your data

You have the right to view, amend or delete any personal information which Savana holds.

Email you request to: info@savana.org.uk

Write to us:

Unit C
Metro Business Park
Clough Street
Hanley
Stoke on Trent
Staffordshire
ST1 4AF

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We do not collect contact personal information on this website

Additional information

Our website www.savana.org.uk is hosted by WordPress.org. Like most website operators, WordPress.org collects non-personally -identifying information of the sort that web browsers and servers typically make available, such as a browser type, language preference, referring site, and the date and time of each visit (see WordPress.org privacy policy)

Hide your tracks
Hide your tracks

While you are using this site
If you are concerned that someone else may come into the room while you are visiting this site, and you do not want them to see what you are looking at, the quickest way to hide the site is usually just to close the window.

It might be a good idea to remind yourself now of the keyboard command used to do this on your computer:

Windows: ‘ALT’ key and ‘F4’
Apple Macintosh: ‘Apple’ key and ‘W’

You could open another browser window and leave it open at another website, placing it behind the window you are currently using (this site).  This way, if you have to quickly close the main window, you will not be left looking at a blank screen.

Alternatively, press the Leave this site button at the top of the page.  This will take you straight to the Google website.

 

After visiting our website

To protect your safety and privacy you should clear Internet history after visiting our site.

While browsing the internet, information about all the sites that you visited is stored on your computer: websites you visited, every search string you entered in search engines (Google, Yahoo, MSN), information you entered on websites and more. By reading the below links, you can delete this information from your computer by following the steps described.

Please note: By other means, it may still be possible for someone to work out which sites you have visited.  If safety is a priority we recommend that it is safest to access this site from a safe place; such as a library, Internet cafe or a friend’s house.

 

Web browsers

Microsoft Edge: Please visit the Microsoft Windows 10 help section

Microsoft Explorer IE8 to IE11: Please visit this Microsoft help and guidance section

Microsoft Explorer to IE6: Please visit this Microsoft help and guidance section

Mozilla Firefox: Please visit Mozilla’s support page

Safari: Please visit Apple’s Safari browsing history page

Google Chrome: Please visit Google Chrome’s help section

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